Warranty and Refunds

Warranty Policy

All industrial heat exchange equipment manufactured under the "Ankort" brand comes with a manufacturer warranty of 12 months from the date of commissioning, but not exceeding 18 months from the date of dispatch.

The warranty covers defects in materials or manufacture. Warranty services are void if the customer fails to comply with operation/installation instructions, or performs unauthorized service modifications.

Returns and Exchanges

According to Ukrainian Consumer Rights Protection Law, products can be returned or exchanged within 14 days of purchase, provided that:

• The equipment has not been installed, connected, or used and bears no signs of wear, physical damage, or scratches.
• The original packaging, factory seals, user manuals, and components are fully intact.
• A sales receipt or bank payment statement along with the completed warranty booklet is provided.

Refund Processing

Refunds are processed after the returned goods are checked and inspected at our warehouse facility. The refund is completed within 7 business days to the buyer's bank account. Return shipping costs for goods of proper quality are fully covered by the buyer.