Privacy Policy

This Privacy Policy describes how we collect, use, and protect the personal data of our users in compliance with personal data protection regulations.

1. Data We Collect

When placing an order or submitting contact forms on our website, we may collect:

• First and Last Name / Company Name;
• Contact phone number;
• Email address;
• Details of selected shipping and payment options;
• User comments or additional notes.

2. Purpose of Data Processing

We process personal data for the following purposes:

• Processing and delivering your order for industrial heat exchangers;
• Issuing invoices and administrative documentation;
• Communicating order confirmations and shipping updates;
• Enabling eligibility under the "National Cashback" program;
• Providing technical and warranty support.

3. Data Protection and Security

We utilize secure communication channels (SSL/HTTPS encryption) to safeguard data during transport. Personal data is accessible only by authorized employees directly involved in production, billing, sales, and logistics.

4. Third-Party Sharing

We do not sell or share personal information with third parties, except as necessary to fulfill your transaction (e.g., transmitting names, phone numbers, and destination addresses to shipping providers like Nova Poshta, Delivery, and SAT, or as required by law).